payment and cancellation policies



Beginning August 2020, all event registrations must be paid in full with a credit card at the time of registration. Any registrations without a valid method of payment at the time of the registration are considered incomplete and will be automatically removed from the event. 

Due to the pandemic, APRA staff is working from home; therefore, all payments must be processed online using a Credit Card, Debit Card or P-Card at the time of registration.

ACH payments are also accepted; please email for instructions. 



Cancellation Policy for general events, trainings and activities, unless otherwise noted in the event registration: 

  • Cancellations made 10 days prior to event date will refunded, less a 25% administrative fee.
  • Cancellations made past the 9 business days prior are not eligible to receive a refund.
  • Substitutions (registration transfers) can be sent in place of the original registrant if notification is made in writing more than two (2) business days prior for qualifying events only. 
  • Substitutions must be a one for one. For example, a member cannot transfer to a non-member unless the difference is paid in advance.
  • Registration transfers for certification courses require a longer lead time (see specific event registration for details).
  • All cancellations or registration transfers are required in writing to the APRA office -  Phone cancellations are not accepted.
  • No shows are still obligated to pay for the event registration.
  • The Association cannot make exceptions for any force majeure/commercially impracticable event (e.g. an act of nature)

(Certification courses and other specific events as noted are subject to the alternative policy listed in the registration specific to each event)

If you fail to log into your APRA account before registering and make payment at the non-member rate, we thank you for your donation. The difference will not be refunded due to the administrative costs involved with issuing a refund.

CERTIFICATION course cancellation POLICy

Cancellation & Refund Requests: All requests must be made in writing to APRA ( before the 30th day prior to course start date. Refunds will be less a 25% administrative fee and $100 for non-refundable course materials and mailing fees. Failure to cancel by the deadline will result in forfeiture of all registration fees. 

RATIONALE: On the 30th day prior to a course start date, all participant information is solidified with several 3rd party partners for both planning purposes and to ensure information for the course and each participant is exact. This precise information is used to determine the # of instructors, airfare/lodging, # of examinations, # of exam proctors, course and exam materials, as well as food and beverage orders (when applicable). As a result, cancellations after day 30 will forfeit ALL registration fees. 

Registration Transfer Requests: All transfer requests must be made in writing to APRA ( on or before the 30th day prior to course start date.

Refunds do not apply to any variation between an original registration and transferred registration. Additional fees may apply based on the membership status of the participant. It is the responsibility of the requesting party to ensure course materials are provided to the new/transferred registered recipient.

(Certification courses and other specific events as noted are subject to the alternative policy listed in the registration specific to each event)

refund POlicy

We will do our best to take care of you and treat you fairly. We ask that our members and event participants treat us fairly as well.

Credit card refunds cannot exceed 120 calendar days from the transaction processing date. This limitation is based on the refund policy of our back end payment service.  APRA reserves the right to pass along any fee incurred for processing refund transactions.

Refund time limits will provide an efficient and reasonable final resolution for accounting and tracking purposes.

Fine Print

APRA will not be held liable for its failure to perform obligations related to scheduled events and activities if such failure is due to any event or condition not existing as of the date of this Agreement, not reasonably foreseeable as of such date, and not within is reasonable control (Commercially Impracticable), which prevents such Party from performing any obligation hereunder, but only to the extent and only for the period that such performance is so prevented by the triggering event. Excuse of performance may include, but not limited to: riot; war; acts of terror; fire; flood; hurricane; typhoon; earthquake; epidemic, embargo; CDC/WHO advisories, acts of God; or acts of government.   

The above clause shall apply to all APRA event registrations.

12950 N 7th Street  |  Phoenix AZ 85022


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